What is your refund policy?

If for any reason you wish to have your donation refunded, please contact us via email at donations@archive.org. We will need the following information in order to process your refund:

  • Date of donation (All refund requests must be made within 90 days of donation)
  • Amount donated
  • Full name
  • Payment method used (credit card, bank transfer, check…)
  • Country of origin
  • Reason for the refund

Please note that some payment methods may not support refunds, so additional information may be required to process your refund. Refunds can only be provided to the originating card.

All refunds will be processed as quickly as possible, but processing times may vary depending on the payment method. We can only refund Bitcoin donations in Bitcoin. Because we do not store Bitcoins, refunds will be calculated based on the U.S. Dollar amount we received via instant exchange at the time of the donation, using our payment processor’s Bitcoin sell rate when the refund is issued. The Internet Archive is not responsible for any change in value based on fluctuating exchange rates.

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